Powerschool Frequently Asked Questions
Q: Where do I go to log into Powerschool?
A: The address for the parent portal into Powerschool is:_________. There is also a Powerschool blog for parents.
Q: My password isn't working. What is the problem?
A: The IDs and passwords are case sensitive. You also need to be careful not to confuse the letter "I" with the number "1" or the letter "O" with the number "0".
Q: Can I change the ID or the password?
A: The passwords or IDs cannot be changed. Also there will be new passwords and IDs issued each school year. This is done for security purposes.
Q: Iʼm having trouble emailing a teacher through Powerschool. What can I do to solve the problem?
A: The PowerSchool email system does work.. If there is an issue sending an email to a teacher it is more than likely an issue with the manner in which the senderʼs computer is configured. To overcome this, if one is so inclined, one may need to adjust the settings on you computer that deal with your default email provider (e.g. SMTP server). Please remember that the staff email addresses are available on the school website and that one may find it easier to go into your personal email (Yahoo!, Optimum, AOL, etc.) and send an email to your child's teacher from your usual email client software.
Q: Can I email my child's teacher with a question?
A: Yes! We are in the process of finalizing the details of the email system. We expect parents to be able to email teachers starting on or about Thursday October 9. To email a teacher through Powerschool click on that teacher's name and the email box should appear.
Q: What types of things are OK to email about and what things aren't?
A: Each teacher will establish his or her own boundaries with regard to email. Some may be more comfortable with this medium than others.
That being said, emails are a written form of communication and are legal documents. General questions about a project or assignment may be OK. Questions about a student's grade may be something better discussed in person or over the phone. Email should not be used for emergency situations or anything that requires an immediate response. There is no guarantee that the teacher will be able to read the email in time. Situations like these should be handled according to school policy. When all else fails, common sense should prevail.
Q: Why does my child's absence say "unexcused" even though I sent in a doctor's note?
A:
Q: I can see my child's average but I don't know how the teacher got to that number. Is there a way to see the individual grades?
A: Yes, you can see the individual grades. Anything that appears on any of the Powerschool pages that is BLUE is clickable. That means that if you click on it you will be brought to another page with more information. This will show you the assignments and individual grades that went into that particular average. This also works for the days absent and days tardy. Clicking on either will show you a list of dates. Please remember that the grades are not final until they have been entered on the report card. Most teachers have a subjective portion to their grade like class participation. This will be applied between the end of the marking period and the release of the final grades.
Q: Some of the information on my child is incorrect. How can we get it corrected?
A:
